Refund Policy for Store Credit

At 12Testament Cleaning Co. we strive to provide exceptional cleaning services to all our clients. We understand that sometimes, circumstances may lead to the need for a refund. Our refund policy is designed to be fair and straightforward, offering store credit to ensure you continue to enjoy our services.

Eligibility for Refund

Refunds in the form of store credit are available under the following conditions:

  1. Service Dissatisfaction: If you are not satisfied with the quality of our cleaning service, please contact us within 24 hours of the service completion.

  2. Service Cancellation: If you need to cancel a scheduled cleaning service, please do so at least 48 hours in advance to be eligible for a full store credit refund.

  3. Service Not Rendered: If we are unable to provide the cleaning service on the scheduled date due to unforeseen circumstances on our end.

Process for Requesting Refund

To request a refund in the form of store credit, please follow these steps:

  1. Contact Us: Reach out to our customer service team via email at support@12Testament Cleaning Co.

  2. Provide Details: Include your name, service date, and the reason for the refund request.

  3. Review: Our team will review your request within 2-3 business days.

Issuing Store Credit

Once your refund request is approved, you will receive store credit equivalent to the amount paid for the service. The store credit will be:

  • Non-transferable: Store credit can only be used by the original purchaser.

  • Valid for 12 Months: Store credit must be used within 12 months from the date of issuance.

  • Applicable for Services Only: Store credit can be applied to any future cleaning services offered by 12Testament Cleaning Co..

Exclusions

Refunds in the form of store credit will not be provided for:

  • Late Cancellations: Services canceled less than 48 hours in advance.

  • Partial Services: If the cleaning service has already commenced and was partially completed.

  • No-Shows: If the client is not present or available at the scheduled service time without prior notice.

Contact Information

For any questions or concerns regarding our refund policy, please contact us at:

  • Email: support@12Testament Cleaning Co.

We value your business and are committed to ensuring your satisfaction with our cleaning services. Thank you for choosing 12Testament Cleaning Co.